Effective Date:  January 1, 2026 

By booking travel with PBL Travel Agency, LLC (“Agency,” “we,” “us,” or “our”), you agree to the following Terms and Conditions. Please read them carefully, as they affect your legal rights.

1. Agency Role

PBL Travel Agency, LLC acts solely as an agent for third-party travel suppliers, including but not limited to cruise lines, airlines, hotels, tour operators, and transportation providers (collectively, “Suppliers”). The Agency does not own, operate, or control any Supplier services and is not responsible for their acts, omissions, or failures.

All bookings are subject to the terms and conditions imposed by the applicable Supplier.

2. Pricing and Payments

• Prices are subject to change until a booking is confirmed and paid in full.
• Deposits and final payment dates are determined by the Supplier.
• Failure to make payments on time may result in cancellation with penalties.
• Planning fees and service fees, if applicable, are non-refundable.
• The Agency is not responsible for price increases due to fuel surcharges, taxes, fees, or currency fluctuations.

• Cancellation policies are set by the Supplier and may be strict or non-refundable.
• Refunds, if permitted, are issued by the Supplier, not the Agency.
• The Agency does not control the timing of refunds.
• Service and planning fees are non-refundable once services have begun.
• No refunds are guaranteed for cancellations due to weather, illness, missed departures, or personal circumstances.

4. Travel Insurance

Travel insurance is strongly recommended to protect your investment.

• The Agency is not responsible for losses that could have been covered by insurance.
• Insurance may cover trip cancellation, interruption, medical emergencies, delays, or baggage loss.
• Declining insurance is done at your own risk.

5. Client Responsibilities

Clients are responsible for:

• Providing accurate traveler information exactly as it appears on government-issued identification
• Ensuring passports are valid for at least six months beyond travel dates unless otherwise required
• Obtaining required visas, travel authorizations, and vaccinations
• Reviewing all travel documents promptly upon receipt
• Complying with cruise line, destination, and government requirements

The Agency is not responsible for issues arising from incorrect or incomplete client-provided information.

6. Schedule Changes and Cruise Itinerary Modifications

Cruise itineraries, ports of call, ship assignments, and schedules are subject to change without notice. The Agency is not responsible for:

• Itinerary changes or substitutions
• Mechanical issues or delays
• Weather-related disruptions
• Missed ports or excursions

Such changes do not constitute grounds for a refund from the Agency.

7. Limitation of Liability

To the fullest extent permitted by law, PBL Travel Agency, LLC shall not be liable for:

• Injury, illness, death, loss, theft, damage, delay, or inconvenience
• Acts or omissions of Suppliers or third parties
• Events beyond the Agency’s control

The Agency’s maximum liability, if any, shall not exceed the amount of service fees paid directly to the Agency.

8. Force Majeure

The Agency shall not be liable for failure to perform its obligations due to events beyond its control, including but not limited to acts of God, natural disasters, pandemics, government actions, strikes, mechanical failures, or weather conditions.

9. Chargebacks and Payment Disputes

Clients agree to contact the Agency before initiating a chargeback or payment dispute.

• Chargebacks for services rendered in accordance with these Terms violate this agreement.
• Clients may be responsible for chargeback-related fees incurred by the Agency.

10. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of the state in which PBL Travel Agency, LLC is registered. Any disputes shall be resolved exclusively in that jurisdiction.

11. SMS Registration

By providing your mobile phone number and opting in to receive SMS communications from PBL Travel Agency, LLC, you agree to these SMS Terms & Conditions.

• Travel itinerary updates
• Booking confirmations
• Appointment reminders
• Travel notifications and alerts
• Customer service communications
• Responses to your inquiries

12. Acceptance of Terms

By submitting payment, signing a client agreement, or booking travel through PBL Travel Agency, LLC, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

If you have questions about these Terms and Conditions, please contact PBL Travel Agency, LLC prior to booking