Last updated: 11/17/25
PBL Travel Agency (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our travel-related services.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily submit, including:
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- Full name
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- Email address
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- Phone number
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- Billing and payment information
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- Passport details
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- Travel preferences
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- Booking information (flights, hotels, tours, etc.)
Automatically Collected Information
When you visit our website, we may automatically collect:
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- IP address
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- Browser type and device information
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- Pages visited and time spent
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- Cookies and tracking data
Third-Party Information
We may receive information from:
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- Travel booking partners (airlines, hotels, tour operators)
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- Payment processors
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- Social media platforms (if you interact with our accounts)
How We Use Your Information
We use your information to:
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- Provide and manage travel bookings
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- Personalize your travel experience
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- Process payments and issue travel documents
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- Communicate updates, confirmations, and promotional offers
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- Improve our website performance and customer service
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- Meet legal, regulatory, and security obligations
Sharing Your Information
We may share your information with:
Travel Service Providers
To complete your reservations, we share data with hotels, airlines, transportation companies, tour operators, and similar partners.
Payment Processors
For secure payment processing.
Technology & Analytics Providers
Website hosting, analytics tools, email marketing platforms, and customer support systems.
Legal & Compliance
We may disclose information if required by law or to protect our rights, safety, or property. We do not sell or rent personal information to third parties.
SMS/Text Messaging Privacy
SMS Content
By opting in, you agree to receive booking confirmations, travel updates, reminders, and customer support messages from PBL Travel Agency.
If you choose to receive SMS or text messages from PBL Travel Agency, we may use your mobile phone number to send travel updates, appointment reminders, booking information, and other customer service-related communications.
SMS consent is not shared with third parties or affiliates for marketing purposes. Consumer data collected for SMS registration will not be transferred to external organizations under any circumstances, even with consent, except where required by law.
Mobile phone numbers and SMS opt-in information collected for texting purposes will not be sold, rented, shared, or disclosed to any third parties for their marketing or promotional purposes.
We maintain administrative, technical, and physical safeguards to protect consumer data from unauthorized access, use, or disclosure, and we restrict access to authorized personnel only.
Message frequency may vary based on your bookings and travel activity. Message and data rates may apply.
If you have questions about our SMS program, contact PBL Travel Agency at support@example.com or 651-615-3200.
You may opt out of SMS messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message. For help, text HELP.
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
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- Improve website performance
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- Understand user behavior
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- Remember your preferences
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- Provide personalized offers
You can manage or disable cookies in your browser settings.
Data Security
We use administrative, technical, and physical safeguards to protect your information. However, no method of transmission or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your information only for as long as necessary to:
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- Provide services
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- Fulfill legal or accounting obligations
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- Resolve disputes
Your Rights
Depending on your location, you may have rights such as:
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- Accessing your personal data
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- Requesting corrections
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- Deleting your data
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- Opting out of marketing communications
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- Withdrawing consent
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- Requesting a copy of your data
To exercise your rights, contact us using the information below.
Links to Third-Party Sites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: PBL Travel Agency Email: info@pbltravel.com
Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
PBL Travel Agency LLC Messaging Terms and Conditions
1. The messaging program consists of general conversational messaging to answer questions and provide support to customers. By opting in, you agree to receive SMS messages from PBL Travel Agency, including booking confirmations, travel updates, trip reminders, customer service notifications, appointment reminders, and payment reminders.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at lori@pbltravel.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
